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We are a SaaS technology company providing software service to the healthcare industry. We have an opening for a Technical Customer Support Specialist in our Saskatoon office. This is an intermediate Software Support Specialist role. Successful candidates will resolve client issues which will come in via phone calls, text messages, and email. This function will include assisting clients with technical issues and questions, software installations, upgrades, and provide effective resolutions in a timely manner that may require meeting customer in person or via remote sessions.
Duties:
Managing of cloud-based application, with a focus on customer support.
Provide end user training and support to ensure the smooth operation of the application and promote user experience
Coordinate with CTO, 3rd party partners, healthcare providers and application users for application upgrades and bug fixes, to ensure the smooth running of the application.
Monitor the functions of the application and liaising with users to ensure that the applications is performing optimally and serving users need.
Knowledge / Experience:
Experience cloud-based platforms
Knowledge with web design/development in PHP/Laravel
Experience using or knowledge of Jira bug tracking tool, GitHub, Git, Slack
Basic understanding of Android and IOS development is an added advantage
Basic understanding of provisioning and deployment systems (push to deploy systems) specifically Laravel Forge is an added advantage
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Willing to travel
- Valid driver's licence
Type Of Sales
- Medical science
- Computer science
Specific Skills
- Prepare and administer sales contracts
- Consult with clients after sale to provide ongoing support
- Promote sales to existing clients
- Identify and solicit potential clients
- Provide input into product design where goods or services must be tailored to suit client's needs
Work Location Information
- On-site customer service
- Remote location
- Various locations
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Basic security clearance
Products/Services
- Consulting services
- Computer software
Customers/clients
- Consumers
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