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We are currently looking for a Service Advisor. We are currently accepting applications for this position and are setting up interviews as soon as possible for prospective candidates.
What will be required of you:
Serve clients efficiently to ensure client expectations are exceeded.
Explain the type of service work scheduled to clients.
Identify additional service work required for vehicles and effectively communicate to clients.
Complete repair orders, ensuring all information is correctly entered into system.
Conduct follow-up calls with customers.
Maintain necessary product knowledge.
Other tasks assigned by management.
What we are looking for:
Minimum 1 year in Service Advisor role.
Passion for customer service.
Automotive experience and knowledge preferred.
You enjoy talking with customers, identifying their needs, ensuring a positive customer experience.
Excellent English verbal and written communication skills.
Driven to succeed, self-starter, with a strong work ethic.
Highly organized, detail oriented, coachable and open to continuous learning and development.
Effective negotiator and possess a great deal of professionalism.
Strong computer skills; experience with Mitchell Shop Management.
Valid drivers license, with a clean drivers abstract.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Access and process information
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
Work Conditions and Physical Capabilities
- Fast-paced environment
- Repetitive tasks
Business Equipment and Computer Applications
- Internet browser
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