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Front Desk Agents are responsible for accepting guest reservations, greeting and registering guests upon arrival, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Front Desk agents are responsible for addressing or re-directing guest concerns and co-ordinating camp maintenance, and flight scheduling. The Front Desk is also the direct line of communication for all other areas of the camp. The successful candidate should demonstrate the ability to multi-task while remaining detail oriented. Exceptional communication skills, both verbal and in writing are a must.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Resort
Work Location Information
- Staff accommodation provided
- Rural community
- Remote location
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
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