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ABOUT THE ROLE
The Guest Services Representative will be responsible to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centres image and the organizations goals and objectives.
A FEW OF YOUR RESPONSIBILITIES
Provide information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first-class customer service is provided to at all times
Respond to and facilitate requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organizations customer service level agreement.
Maintain up to date knowledge of the gift program and software, process gift certificate sale transaction and reporting, where required, reconcile daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
Maintain on-going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centres image.
Administer the borrowing of strollers, wheelchairs or other rental activities to the general public, perform seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.
YOULL NEED TO HAVE
High School Diploma or an equivalent experience
Strong customer service skills
Strong communication skills both verbal and written
Ability to handle a high workload in a fast-paced and challenging environment
Ability to effectively work in a team environment