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We are currently looking for Guest Service Agents to be the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests theyve made the right choice to stay with us. To deliver a great guest experience a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties and Responsibilities
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members as well as returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Routinely book guest reservations for individuals and/or groups
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
- High school diploma/Secondary qualification or equivalent
- One-year front desk/guest service experience strongly preferred
- Proficiency in Micros Opera preferred
- Must speak fluent English
- Must be available weekends
- Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight)
Other:
- Passionate about delivering exceptional service to our valued guests
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Strong communication skills are essential when interacting with guests and employees
- Strong math skills are used frequently when handling cash or credit
- The ability to work a flexible scheduling including nights, weekends, and/or holidays
Work Setting
- Hotel
Business Equipment and Computer Applications
- Basic computer skills (will train)
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