Job Order Detail

Description

Great Plains Ford is part of the Olympic Auto Group, with over a dozen dealerships, across 4 Canadian provinces, and more than 600 team members strong.  We are looking for a client focused Service Manager to join our team to help provide an exceptional experience for our clients.

We are looking for a person who is a leader, excels at team building as well as customer service and someone who enjoys and thrives on a challenge. in this important role you will:

    Create goals and objectives for the team based on forecasts
    Monitor financial reports
    Come up with action plans to increase business
    Ensure that the department meets all customer satisfaction and financial goals
    Organize and facilitate training
    Ensure manufacturer training courses are completed by employees
    Ensure warranty claims are processed and forwarded to the manufacturer
    Ensure all OH&S regulations are being followed
    Open and close work orders
    Communicate with service customers to determine the nature of the mechanical problems
    Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicles work will be completed
    Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
    Review work performed, answer any questions and explain charges and coverage

WE OFFER:
    Aggressive, performance driven compensation plans;
    Health benefits;
    Ongoing training and professional development support;
    Safe and healthy work environment;
    Opportunities for career advancement;
    Fun and inclusive culture.

We would like to thank all applicants in advance; however only those selected for interviews will be contacted.

Please forward your resume to josh@olympicmotors.com