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The applicant will possess:
Excellent communication skills.
Skilled in providing excellent customer service and using tact and diplomacy in communicating with others.
Ability to establish and maintain effective working relationships with coworkers, be a team player with commitment to customer satisfaction.
Liaising with internal and external customers, departments, vendors and service providers.
A valid drivers license, clean abstract and strong computer skills required
Be able to work independently.
Automotive Mechanical experience/knowledge an asset.
Will be able to evaluate repair requirements to determine timing, parts and cost of repairs.
Coordinating and scheduling repairs, pickups, deliveries, warranty and recall activities.
Ability to establish and maintain record and extract repair history, status and scheduling information using computerized applications and maintenance management systems.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Driver's validity licence check
- Driving record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Desktop publishing software
- General office equipment
- Accounting software
- Internet browser