Job Order Detail

Description

Vibe HCM is currently seeking a Product Support Analyst to join our Client Services team who will work well in a fast-paced and hands on environment. The successful candidate will be a self-motivated, results-driven individual who has a great attitude and a willingness to learn. The role is a busy one, where you will be responsible for reviewing issues and supporting requests from the client.

If this sounds like the Shake youve been looking for, read on.

A typical week might include things like:
- Work effectively as a member of a team to respond to client reported and system reported issues using the technology tools and techniques employed by Vibe HCM
- Investigate the sources of the issues reported and communicate an effective solution to the problem that will address the current need and reduce support requirements in the future
- Identify additional enhancement requests and opportunities and communicate them to the Professional Services team for follow up with the client
- Promote team work and collegiality in the work environment
- Lead or participate in other assigned projects

Job Requirements:
- Computer Science background or related fields from an accredited college or university
- SQL experience mandatory     

One or more years of experience supporting one or more of the following software solutions: Payroll, Open Enrollment, Time and Labor Management, HR/Benefits, Applicant/Recruitment, Onboarding or Performance Management
- Working knowledge in programming; systems analysis and design; development methodology and standards
- Knowledge in database technology, application design, systems development, quality assurance and computer operations