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As the first point of contact for BIRC & the community. To ensure newcomers are warmly welcomed & provided with the community opportunities they need to successfully settle in the Battlefords region. This position acts in accordance with the mandate, objectives, policies & procedures of the Battlefords Immigration Resource Centre.
Responsibilities:
Respond to phone, e-mail & in-person inquiries from newcomers & also from a wide range of stakeholders & the public
Identifying potential needs at all levels & creating community events & connections to meet these needs
Act as a BIRC liaison between stakeholders & the Newcomers & BIRC
Manage regional activities & events in team work with BIRC staff & the community
Maintain confidentiality of client information & adhere to BIRC client policies
Assist clients with using BIRC computer terminals
Ensure resource material is current, accurate & appropriately placed where newcomers can easily access it
including connecting with other service providers to exchange information & acquire necessary materials for the Resource Centre
Connect Newcomers with mentors in their communities
Produce appropriate reports & statistical records to support the BIRC work plan & ensure Settlement Manager has necessary information to satisfy reporting requirements
Assist BIRC staff to ensure that the premises are secure & well-maintained
Skills
Valid driver's licence
Must be bilingual
Strong customer service focus
Organized & detail oriented
Able to thrive in a team environment
Excellent intercultural communication skills
High level of computer literacy (Word, Excel, Publisher, Outlook)
Proficiency using office equipment
Knowledge of various culture groups
Fluency in additional languages an asset
Characteristics
Respectful
Role model mature & collaborative relationships
Ensure confidentiality
Open to sharing ideas & receive feedback
Work Environment
Work at community events
Light office cleaning
Essential Skills
- Reading text
- Oral communication
- Working with others
- Finding information
- Computer use