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Customer Service Return Desk

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Job Order #: 5692016

Employer Name:
Canadian Tire #287
Posted Date:
# of Positions:
Employment Terms:
Full/Part Time
Length of Employment:
7-11 Months
Apply By:
How to Apply?:
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Employer Name:
Canadian Tire #287

Contact Name:
Jennifer Tilford

Contact Email:

Employer Website:


The Customer Service Representative works with customers and employees to handle inquiries, product returns, exchanges and sales transactions efficiently and professionally.

Greet, assist and thank customers (by name where possible) in a friendly, courteous manner
Direct customers to product locations
Answer customer inquiries in person and over the phone in a friendly, courteous manner and forward calls as necessary
Process returns and exchanges using the computerized system
Follow established policies and procedures on returns and rain checks
Operate cash register (all functions) and maintain the customer service area
Process customer purchases efficiently, following standardized procedures
Accurately verify merchandise quantities, descriptions and price
Balance cash
Ensure product returns are sent to the respective department
Maintain a professional appearance (uniform, hygiene, grooming and name tag)
Alert management to security problems, customer concerns and inquiries
Follow company, store and department policies

Ability to provide professional customer service at all times
Must possess strong conflict resolution skills
Ability to provide support and assistance to co-workers
Ability to work in a team environment to achieve common goals
Ability to maintain composure and work effectively in a fast-paced environment
Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
Ability to adapt to a changing environment
Ability to work with minimum supervision
Ability to multi-task


Skills and Abilities

Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Document use
 - Reading text
Transportation/Travel Information
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Specific Skills
 - Answer inquiries and provide information to customers
 - Arrange for refunds and credits
 - Receive payments
 - Receive credit and employment applications
Work Conditions and Physical Capabilities
 - Walking
 - Standing for extended periods
 - Attention to detail
 - Repetitive tasks
 - Work under pressure
 - Fast-paced environment
Security and Safety
 - Criminal record check (abstract)
 - Bondable
Business Equipment and Computer Applications
 - General office equipment


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