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The Customer Service Representative works with customers and employees to handle inquiries, product returns, exchanges and sales transactions efficiently and professionally.
MAJOR TASKS AND RESPONSIBILITIES
Greet, assist and thank customers (by name where possible) in a friendly, courteous manner
Direct customers to product locations
Answer customer inquiries in person and over the phone in a friendly, courteous manner and forward calls as necessary
Process returns and exchanges using the computerized system
Follow established policies and procedures on returns and rain checks
Operate cash register (all functions) and maintain the customer service area
Process customer purchases efficiently, following standardized procedures
Accurately verify merchandise quantities, descriptions and price
Balance cash
Ensure product returns are sent to the respective department
Maintain a professional appearance (uniform, hygiene, grooming and name tag)
Alert management to security problems, customer concerns and inquiries
Follow company, store and department policies
MAJOR REQUIREMENTS AND COMPETENCIES
Ability to provide professional customer service at all times
Must possess strong conflict resolution skills
Ability to provide support and assistance to co-workers
Ability to work in a team environment to achieve common goals
Ability to maintain composure and work effectively in a fast-paced environment
Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
Ability to adapt to a changing environment
Ability to work with minimum supervision
Approachability
Ability to multi-task
Punctuality
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Receive credit and employment applications
- Receive payments
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- General office equipment
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