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Work Setting:
*Hotel
Transportation/Travel Information
*Own Transportation
Essential Skills:
*Computer use
*Problem solving
*Working with others
*Oral communication
*Sales & Marketing
*Ability to work with minimal supervision
*Cooking experience
Duties/Responsibilities:
*Make reservations
*Check-in/Check-out the guests
*Receive and process payments
*Balance shift reports
*Balance till cash
*Help in folding clean laundry
*Make the breakfast in morning shift if necessary
*Light cleaning and dusting of the front desk area
*Maintain hotel to industry standard
*Order supplies and groceries
Training will be provided. Previous front desk experience in hotel industry an asset. Must be able to work a variety of shifts including weekends.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)
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