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Canadian Tire South is looking for a full time Automotive Service Writer / Advisor to join our dynamic team.
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.
Responsibilities include, but are not limited to:
- Preparing quotes and invoices in regards to customer inquiries and needs.
- Helping customers choose the right options in regard to tires and repairs/maintenance.
- Communicating with mechanics and installers about the jobs that need to be done.
- Must have automotive knowledge.
- Must have tire knowledge
- Must be willing and able to work all shifts, including weekends.
This is a full time position that includes:
- competitive wages
- profit sharing plan
- staff discounts
- medical/dental and life insurance plan
We receive lots of resumes, so please, no phone calls. We will contact all suitable applicants.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Perform general office duties
- Answer telephone and relay telephone calls and messages
- Conduct sales calls
Parts Specialization
- Automotive
Specific Skills
- Advise on use and appropriateness of goods or parts
- Process incoming requisitions
- Answer customer inquiries
- Prepare and track work orders
Work Setting
- Retail establishment
- Repair shop
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Standing for extended periods
Business Equipment and Computer Applications
- General office equipment
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