Job Order Detail

Description

SHEPP is a multi-employer, defined benefit pension plan established in 1962. We deliver professional pension administration services through a team of passionate, qualified, dedicated individuals. We are committed to serving the best interests of our members by delivering a consistent experience to all stakeholders, both internal and external, that is guided by our service standards. We provide our employees a valuable work experience, competitive compensation package and the opportunity to integrate work and life in a healthy, effective way.

As a valuable member of SHEPPs core business unit, the Pension Officer provides accurate, timely, helpful and approachable service to Plan members, beneficiaries and other Plan stakeholders. To successfully accomplish this, Pension Officers are required to develop an expert understanding of the Plans benefit provisions and administrative policies and procedures. You work effectively in a team environment where mutual accountability and positive results are the measure of success.

Qualified candidates possess previous experience in a customer service role, and a post-secondary degree in business administration or mathematics, supplemented by three or more years of experience in pension plan administration or relevant role. A combination of equivalent education, training and experience will be considered. A Pension Plan Administration Certificate (PPAC) and/or the Certified Employee Benefit Specialist (CEBS) designation would be considered an asset.

To succeed in this position, you have demonstrated good judgement in dealing with people to ensure matters get resolved on terms acceptable to all and have comprehensive knowledge of mathematical concepts and applications used in the financial services industry. You are proficient with Microsoft Word and Excel and have effective verbal and written communication skills.