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Member Advisor, Contact Centre Representative

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Job Order #: 5692461

Employer Name:
Affinity Credit Union
Posted Date:
14-Jun-2019
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Certificate
Experience:
1-2 Years
Apply By:
19-Jun-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Affinity Credit Union

Contact Email:
careers@affinitycu.ca

Employer Website:
https://www.affinitycu.ca/careers/opportunities



Description

Job Purpose
Performs sales, generates leads, resolves member issues and provides support for consumer and business members through a variety of technology-enabled means (chat, live video, etc.). Resolves Tier I technology problems and refers more complex requests to other units. Drives product sales, cross-selling, referrals and provides warm hand-offs to Specialists. Educates members on self-serve and digital channels. As assigned, delivers outbound calling to deepen member relationships and/or to initiate sales discussions.

Working Conditions
This team serves our members needs 7 days a week. This position works a rotational schedule.

Minimum Qualifications
- Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
- Ability to provide member centric financial advice and resolutions for a broad range of financial products and services
- Intermediate knowledge of Affinity Credit Unions products and services
- Experience with using a broad range of digital channels and devices (i.e. online services, mobile applications, smartphones, tablets, etc.)

 

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