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Residence Inn by Marriott Regina is seeking an outgoing part/full time front desk agent! The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. Here at Residence Inn, we are all about RI-markable service looking for opportunities to go above and beyond for our guests, and it starts with our Front Desk team.
Our current open front desk position is part-time to full-time and hours would fluctuate based on occupancy. Applicants availability will dictate number of shifts, however please note having early morning & evening availability is required. Shifts start as early as 7am and work as late as 11pm, including STAT holidays. Please note this is NOT a Summer Temporary position, however anyone with afternoon/evening/weekend availability in the fall are welcome to apply.
*Applicants MUST be able to work in Canada and speak excellent English.
Responsibilities:
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Problem solve to ensure guest satisfaction
- Make and confirm reservations
- Check and send emails
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, room service and all staff as necessary
- Resolve customer complaints and problems calmly and effectively
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
*Please note, no phone calls in regards to the status of your application. We thank all for applying however only successful candidates will be selected and contacted for interviews.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Train staff
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized bookkeeping systems
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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