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Thank you.
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy work space at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, room service and security staff as necessary
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Take and deliver messages for guests
Store luggage and valuables as needed
Assist with and book tours and activities for guests
Maintain a friendly, personable disposition
Essential Skills
- Decision making
- Job task planning and organizing
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Customer service oriented
- Provide information about services available in the community
Security and Safety
- Credit check
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Basic computer skills (will train)
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