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Thank you.
What will I do?
Put the customer first!
Be the first point of contact for customer inquiries
Professionally handle large amounts of incoming calls
Assist customers with placing orders and contribute to increased company profitability
Resolve customer issues to achieve customer satisfaction
Partner with other customer service agents throughout the company
Continuously identify process improvement opportunities
Keep up to date on product knowledge through company resources
Comply with evaluation guidelines
What else should I know?
This is a work from home position
Thrive in your current role or consider other opportunities across the broader Staples organization
Qualifications
Basic:
High School Diploma or GED
1-2 years of customer service experience (Previous call center experience an asset)
Microsoft Office Skills
Knowledge of using search engines (e.g. cutting & pasting, moving through multiple windows and keyboarding skills)
Able to adhere to assigned schedule
Ability to sit for entire shift
Must be able to attend onsite, 4-week training class that begins August 6th, 2019 - training is 8:00am to 4:30pm - Monday to Friday (100% attendance required) at the Staples Contact Center in Regina, SK
The position is a rotating shift assignment
Monday Friday shift hours will be 9:30am to 7:00pm local time
Saturday shift hours will be 6:30am to 3:00pm local time, and will be included in the rotation
Monthly schedule rotation will be: 2 weeks at Monday-Friday, and 2 weeks at Tuesday-Saturday
Must reside within certain radius to Regina call center
Preferred:
1+ years of call center experience
1+ years of sales experience
Excellent interpersonal and communication skills
Attention to detail and accuracy
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Willing to travel
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Own Tools/Equipment
- Internet access
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Database software
- Internet browser
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