Job Order Detail

Description

Customer service standards,Operating policies and procedures,& Applicable legislation.Work together with the DM & staff to lead store in the achievement of:Operating efficiencies,Revenue goals,Profitability, & Customer satisfaction.
Responsible for sourcing, hiring, training & development of, their staff.
All communications are to be delivered with consistency & professionalism to all store team.
All customer communications are to be friendly & productive encouraging repeat business, customer satisfaction & increased sales.Ensure that trends of underperformance are formally addressed, with clear & documented performance improvement plans.Formally recognize strong performers within the assigned region.Manage store team in compliance with operational, legislative and HR operating policies and proceduresUnderstand & administer operational and HR policies & procedures & ensure compliance with them, consistently between all store team members.Understand & effectively apply operational requirements & reports to assist in the daily operation of the store.Set high expectations for excellent customer service & hold the store team members accountable to the measurable results.Ensure stores are closing to open and that throughout the day, maintain visual/merchandising standards. Work with the DM to ensure your store has the required staff necessary to run the store successfully in the short & long term
Knowledge, Competencies & Skills:
3-5 years experience supervising &/or leading people,3-5 years retail management,3-5 years experience servicing & resolving customer concernsUnderstanding of business management fundamentalsMust be able to lift 50lbs ore more as required by the business & have POS & cash handling expereince