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Job Description
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Offer menu recommendations upon request
- Take accurate food and drinks orders
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Deliver checks and collect bill payments
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Requirements
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
Food and Beverage Serving Skills
- Advise on menu selections
- Serve food and beverages, general plate service
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Describe menu items including daily specials for customers
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Serving It Right Certificate
Additional Skills
- Address customers' complaints or concerns
- Set tables
- Replace linen
- Replenish condiments and other supplies at tables and serving areas
- Load buspans and trays
- Enforce provincial/territorial liquor legislation and regulations
- Clear and clean tables, trays and chairs
- Customer service oriented
Work Setting
- Restaurant
Weight Handling
- Up to 13.5 kg (30 lbs)
Business Equipment and Computer Applications
- Electronic cash register
- Point-of-sale system