Job Order Detail

Description

Corporate Customer Service Role-Work from Home!
Bilingual role in Spanish and English

What will I do?
Put the customer first!
Be the first point of contact for customer inquiries
Professionally handle large amounts of incoming calls
Assist customers with placing orders and contribute to increased company profitability
Resolve customer issues to achieve customer satisfaction
Partner with other customer service agents throughout the company
Continuously identify process improvement opportunities
Keep up to date on product knowledge through company resources
Comply with evaluation guidelines
Assist customers in both English and Spanish

What else should I know?
This is a work from home position

Basic:

High School Diploma or GED
1-2 years of customer service experience (No previous call center is experience is required)
Must be bilingual in both English and Spanish
Ability to speak, write and read Spanish and English
Microsoft Office Skills
Knowledge of using search engines (e.g. cutting & pasting, moving through multiple windows and keyboarding skills)
Ability to sit for entire shift
Must be able to attend onsite, 4-week training class that begins August 6th, 2019 - training is 8:00am to 4:30pm - Monday to Friday (100% attendance required) at the Staples Contact Center in Regina, SK
Schedule is Monday to Friday be an 8 hour shift between - 9:30am to 7:00pm local time
Must be able to adhere to work regular work schedule

Preferred:

1+ years of call center experience
1+ years of sales experience
Excellent interpersonal and communication skills
Attention to detail and accuracy