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Business Equipment and Computer Applications
- Word processing software
- Spreadsheet
- Multi-line switchboard
- Internet
- Computerized bookkeeping system
Work Setting
- Hospitality industry
- Hotel, motel, resort
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Perform light housekeeping and cleaning duties
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Handle wake-up calls
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments
Security and Safety
- Bondable
Transportation/Travel Information
- Own transportation
- Travel expenses not paid by employer
- Public transportation is not available
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
Work Location Information
- Staff accommodation available
- Remote location
- Willing to relocate
Personal Suitability
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized
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