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Oversee the reception area, greet and assist customers in a personalized, friendly, and professional manner;
Schedule and confirm appointments with customers;
Maintain customer files, prepare correspondence and invoices;
Maintain records of incoming mail, office inventory, order parts, equipment, and supplies for the business;
Assist and keep track of job flow, remind responsible person on tasks that are close to due date;
Answer phone calls and reply to emails, take memo and messages on inquiry or during meetings;
Follow up with forwarder on shipping schedule;
Assist in the design, printing and distribution of documents such as marketing materials;
May perform other duties as instructed by the Manager.
Essential Skills
- Document use
- Computer use
Transportation/Travel Information
- Own transportation
- Public transportation is available
Technical Terminology
- Business
Specific Skills
- Schedule and confirm appointments
- Record and prepare minutes of meetings, seminars and conferences
- Maintain filing system
- Determine and establish office procedures and routines
- Conduct Research
- Arrange and co-ordinate seminars, conferences, etc.
- Arrange travel schedules and make reservations
- Order office supplies and maintain inventory
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Compile data, statistics and other information
- Manual bookkeeping and accounting
Area Of Specialization
- Reports and records
- Invoices
Typing (Words Per Minute)
- 61 - 80 wpm
- 81 - 100 wpm
Work Conditions and Physical Capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Word processing software
- Electronic mail
- General office equipment
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