Job Order Detail

Description

Position and Responsibilities

Reporting to the lead, client services, you will join a high-energy, customer focused team responsible for delivering IT services through Camecos Saskatoon-based service desk.

Your primary role will be daily operational activities relating to the administration and ongoing maintenance of all end user and system accounts, including provisioning, entitlement changes, deactivation, and deletion in accordance with established service levels.  Other duties will include providing advanced front-line phone and email support for Cameco end users globally, including issue logging, troubleshooting and resolution, relating to both hardware and software applications.  

This is a temporary, full-time position for approximately 16 months.

Education and Qualifications

Requirements of the position:
    Diploma in information technology or in a related technical field
    A minimum of five years of experience in an IT support environment
    Equivalent combination of education and work experience considered
    Demonstrated experience providing outstanding customer service and troubleshooting skills
    Understanding of IT Service Delivery models and principles
    Microsoft Certification
    Knowledge of Active Directory

Assets:
    Experience with Windows 7, 8 and 10, Microsoft Office products, Apple, Microsoft, Dell and HP hardware
    ITIL, Help Desk Institute certification

Applicants will be considered for a level within the job progression, which is appropriate to their qualifications.