Job Order Detail

Description

As a Technical Support Specialist, you are responsible for supporting Partners and helping them achieve their goals through Vendastas platform, products, and services. A Technical Support Specialist will communicate with Partners through calls, emails, and chats to assist with product assigned general inquiries, troubleshooting, technical integrations and more. Reporting to the Partner Success Manager, you will work as a team with your fellow Customer Success Specialists to set Vendastas Partners up for a lifetime of success with our platform.

Skills and Qualifications
2+ years experience in customer service/technical support management
Google Cloud/WordPress/Gsuite/Microsoft/Domain Registry Experience (Desirable)
API, SQL, BigQuery and technical integration skills to support complex resolutions
Scripting, Coding or Programming Experience (Desirable)
Proper phone and email etiquette, and the ability to speak and write clearly and accurately.
Superior communication skills and team attitude
Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Organized and attentive to detail
Ability to read between the lines - know how to answer the questions not being asked and identify opportunities
Action oriented with strong organizational, analytical and problem solving skills