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Service Writer

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Job Order #: 5695778

NOC: 1453
Employer Name:
Dave's Diesel Ltd.
Wage/Salary Info:
Dependent on Experience
Posted Date:
03-Jul-2019
Location:
YORKTON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Grade 12
Experience:
1-2 Years
Apply By:
20-Jul-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Dave's Diesel Ltd.
Employer Address:
 
PO BOX 1207 STN DEL.CENTRE
YORKTON,SK
CANADA
S3N2X3
Contact Name:
David Fyck
Contact Phone:
3066217168
Contact Email:
admin@davesdieselsk.com


Description

We are seeking an experienced Service Writer for our busy diesel repair shop. This individual will be responsible for all day to day operations of the service department, including:
-Communicating with techs and scheduling appointments according to work load
-Communicating with customers to get as much information as possible about the complaint
-Creating work orders that are detailed and provide relevant information to techs
-Advising customers of diagnosis and offering quotes for repair
-Keeping track of billable time, completing invoices and arranging payments
-Completing Vehicle Safety Inspection paperwork and decals
-Working with other departments to provide quality work and customer service

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Significant use of memory
Transportation/Travel Information
 - Own transportation
 - Valid driver's licence
Specific Skills
 - Access and process information
 - Issue receipts and other forms
 - Investigate complaints
 - Explain the type and cost of services offered
 - Arrange for billing for services
 - Arrange for refunds and credits
 - Receive and log complaints
 - Answer inquiries and provide information to customers
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Attention to detail
Business Equipment and Computer Applications
 - Windows
 - Word processing software
 - Spreadsheet software
 - Electronic mail
 - General office equipment
 - Internet browser

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