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O'Brians Automotive is looking for a service writer for our expanding service shop.
Automotive Service Writer Advisor Job Duties:
- Ascertain automotive problems and services by listening to description of symptoms; clarifying description of problems; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verify warranty and service contract coverage
- Develops estimates by costing materials, supplies, and labour; calculating payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
Qualifications:
- Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Work Conditions and Physical Capabilities
- Work under pressure
- Handling heavy loads
- Attention to detail
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Database software
- Internet browser
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