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Technology Support Coordinator

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Job Order #: 5696504

Employer Name:
Southeast College
Wage/Salary Info:
Level 4 SGEU Grid $24.46 - $29.08/hr
Posted Date:
08-Jul-2019
Location:
WEYBURN
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
16-Aug-2019
How to Apply?:
This job is no longer taking applications

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Employer Name:
Southeast College

Contact Name:
L. Petersen

Contact Phone:
306.848.2532



Description

Southeast College, one of Saskatchewan's Top Employers for 2018 and 2019, is looking for an energetic and competent IT professional to join their team!

This full-time position is based in Weyburn SK.   Geographical responsibilities span the entire Southeast region. Must hold a valid drivers license and be willing to travel as the position requires.

Key Responsibilities (include but are not limited to):
* Provide first line response and tracking for users requiring assistance.
* Provide training, develop and maintain related training materials.  
* Effectively manage service incidents.
* Keep an accurate inventory of software and equipment and maintain assets through the entire life-cycle.
* Deploy appropriate software and equipment based on need.
* Maintain IT Standard operating environments and monitor for exceptions (rogue devices, and non-acceptable use).

Knowledge, Skills & Abilities
* Self-starter with excellent service, communication, time management, problem solving and technical writing skills.
* Knowledge of (relevant certifications preferred) Standard Operating Environment which includes;
   - Exchange, Skype for Business, SharePoint, File & Print, Networking and TCP/IP.
    - MS Windows, Office Standard Courseware.
     - PC, Notebook, Tablet, Smart phone (Windows and iPhone), Web/Video Conferencing, and print devices.
* Knowledge of ITIL framework: incident & problem, change & release management processes.

Education & Experience
* A minimum one year certificate in a computer discipline such as computer network technician or computer systems technology.
* A minimum of two years experience troubleshooting/supporting technology in an enterprise class Microsoft based network.
* Comp-TIA A+ certification and/or deployment experience an asset.

 

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