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Customer Sales and Service Agent Specific Skills
- Answer telephone and relay telephone calls and messages
Baggage and Cargo Agent Specific Skills
- Maintain work records and logs
Business Equipment and Computer Applications
- Switchboard 1-25 lines
- Spreadsheet
- MS Excel
- MS Word
- MS Outlook
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
Work Setting
- Public sector
Specific Skills
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Operate switchboard or telephone system
- Receive and issue payments
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Work Conditions and Physical Capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Sitting
Personal Suitability
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Dependability
- Reliability
- Organized
- Efficiency