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Capital Industrial Sales & Service is a Material Handling Equipment Company looking for a Service Dispatcher manage/schedule technicians regarding Material Handling Equipment to be serviced.
The successful candidate must have good mechanical knowledge and strong computer skills in order to successfully manage work orders and technicians time. Must have strong verbal and written communication skills; ensuring all customers are kept up to date on services being provided.
Duties will include but are not limited to:
Dispatching technicians to customer sites.
Preparing quotes for customers and following up with the customer on the submissions.
Submitting warranty claims.
Relaying required parts & service information to and from the shop and to and from our customers.
You will also be expected to help with time card entry, invoicing and other service duties as required.
In order to be considered for this position you must have a minimum 1-2 years of experience working in a Service department; mechanical knowledge is necessary to be able to converse with customers and technicians clearly and concisely regarding services being provided. Strong knowledge and experience with Microsoft word, Excel and Outlook is necessary to be successful in this position.
Please submit resume for consideration.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Additional Skills
- Operate forklift
- Maintain work records and logs
- Ensure accuracy of completed time sheets, payroll and other summaries
- Perform general office duties
- Load and unload trucks with supplies and equipment
- Monitor personnel workloads and locations
- Light cleaning duties
- Organize warehouse and work areas
- Provide customer service
- Price orders
Work Setting
- Retail
- Private sector
- Repair and maintenance services
Work Location Information
- Urban area
Type of service experience
- Trucking
- Towing
- Delivery
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Bondable
- Basic security clearance
Dispatcher Specific Skills
- Record mileage, fuel use, repairs and other expenses
- Receive requests for emergency assistance or service
- Process and transmit information and instructions
- Operate computer-aided communications and dispatching equipment
- Dispatch personnel according to schedules and work orders
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Act as liaison between customers and drivers
- Follow-up on issues with work orders
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic Mail
- Database software
- General office equipment
- Internet browser
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