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Hope's Home provides childcare services & supportive living homes for children with complex medical needs across SK. Our unique programs allow passionate individuals to make a difference in their communities. Visit our website for more information.
We are looking for professional to fill the role of Intermediate IT Support Technician at our head office in Regina. The successful applicant will be responsible for working within the provincial team to support all aspects of IT provincially, operating from Regina and at times, traveling to other locations in Saskatoon, Warman and Prince Albert as needed. Salary offered will be dependent on qualifications and experience.
Key Responsibilities
Co-ordinate, monitor, maintain and support all company technology and functions, including hardware, software and security for our locations using remote access
Troubleshoot, identify and resolve routine computer and peripheral issues
Liaison with internal team, vendors and consultants
Support expansion, growth and implementation of systems
Contribute to IT-related policy and procedure development
Administer IT compliance and data security of the organization
Support Finance with GL maintenance, A/P, A/R, Payroll, Financial analysis and report generation
Support other organizational activities as required
Qualifications
Degree/Diploma with related field experience
1+ years of experience
Proficient in a Windows-based software environment
Experience with:
o Technology diagnostics and troubleshooting;
o Office 365 and SharePoint
o Customer service
Knowledge of project management
Valid drivers license
Excellent communication, analytical and interpersonal skills
Adept in quickly understanding and supporting new applications
Strong problem-solving skills
Able to work in a fast-paced environment and adhere to deadlines
Computer and Technology Knowledge
- Word processing software
- Internet
- Database software
- Hardware
- Intranet
- Applications - desktop
- File management software
- Security software
- Multimedia Software
- Spreadsheet software
- Presentation software
- Office Suites
- Mail server software
- Electronic mailing software
- Electronic scheduling software
- Communication software
- CAD software (computer assisted software)
- Image editing software
- Project management software
- HTML editing software
- Web site creation and management software
- Data analysis
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Specific Skills
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Perform data backups and disaster recovery operations
- Install, maintain, troubleshoot and upgrade web-server hardware and software
- Set up local area networks and connections to the internet
- Implement network traffic and security monitoring software, and optimize server performance
- Respond to requests for help and information from web site visitors and web site designers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
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