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Under the supervision of the Director of Womens Housing, the Manager is responsible for overseeing all aspects of the day-to-day service provisions of the Rapid Re-Housing Outreach Team. She will create a positive work environment, and encourage a healthy team culture amongst program staff that enhances collaboration, with a respectful approach to challenging issues. In addition to providing support and guidance to the Outreach Team, the supervisor will also provide supports to women in the community as needed to alleviate caseload pressures of the team.
Responsibilities include:
Human Resources: The Supervisor will foster a cohesive and effective staff team that work collectively to support clients. Specifically, she is responsible for:
Providing day to day coaching, debriefing support, information, and guidance to staff;
Completing Accountability Agreements with staff and update annually;
Communicating personnel changes to Finance (Payroll Authorizations, new hire forms, etc);
Maintaining regular communication within the team, including leading weekly staff meetings, notifying staff of upcoming events, and connecting staff to the larger organization where possible;
Addressing and documenting personnel performance issues as they arise, and communicate regularly with Director of Womens Housing about issues and plans for improvement. In the event disciplinary action is required (verbal warning, written warning, termination), the Supervisor will work cooperatively with Director of Housing to carry out the action, with the final decision and responsibility resting with Director of Housing;
Developing schedules ensuring hours of service meet the needs of women and children on the caseload and working with Coordinators to shift hours as needed.
Provide on-call crisis management to the Womens Housing Department one weekend per month
For the complete job posting please visit:
https://www.ywcaregina.com/careers