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The Field Service Technical Specialist is responsible for the installation and proper execution of our on-premise laundry, Mechanical Ware Wash, and Daily Cleaner equipment. The Field Service Technical Specialist is also responsible for service standards and associated compliance measures. The roles key objective is focused on installation and servicing the dispensing equipment. This job is field-based and works collaboratively with the TSO Service Operations Manager for Canada, and Field Sales.
JOB RESPONSIBILITIES:
a) Install OPL equipment on all types of currently available professional laundry equipment, install flush manifolds and install Housekeeping dispensers for P&G in room cleaners;
b) Ensure all Daily Cleaning and Mechanical Ware Wash chemical dispensing equipment is installed according to the latest safety regulations and safe practice requirement;
c) Independently program or reprogram modern machines equipped with a microprocessor, ability to program older card operated machines according to the end users requirements;
d) Understand the chemistry involved in the washing process and the interaction of the different chemical / physical parameters that influence the end-result;
e) Provide ongoing service for installed equipment to include preventive maintenance and reactive service calls;
f) Train end-user customer employees on PGP products, programs, procedures and equipment functionality;
g) Proficient using a handheld to access laundry data websites, submit completed Site Surveys and complete preventative maintenance reports;
h) Proactively schedule customer service visits via coverage plan based upon business need;
i) Manage the customer relationships;
j) Contribute to growing the business by working alongside the Field Sales team to help drive new business and grow sales with current customers;
k) Must be flexible to meet emergency needs based on customer requests, surge work, and new customer rollouts.
Specific Skills
- Install, Maintain And Repair Electronic Equipment
- Inspect And Test Electronic Equipment And Assemblies
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