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In collaboration with the General Manager, the Guest Service Agent is responsible for delivering
exceptional guest service. As the Guest Service Agent affects the guest experience at every
level by phone, in person and behind the scenes it is imperative that the Guest Service
Agent is friendly, respectful and helpful at all times.
Core Competencies:
Provide assistance and courtesy to guests
Maintain accountability for all paperwork, checklists and transactions performed during
assigned shift
Perform laundry and room cleaning activities when required
Perform minor maintenance tasks
PERFORM ALL OTHER DUTIES AS MAY BE REQUIRED BY THE GENERAL
MANAGER
Team Member Benefits:
Use of Canalta managed hotel facilities (fitness room, pool and waterslide for you and
your immediate family)
Discounts at Canalta managed hotels
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- Internet browser
- Basic computer skills (will train)
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