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Thomas Motors is looking for a Parts & Service Advisor for our busy automotive, recreational vehicles and power equipment parts & service department. We are looking for an individual who will assist in increasing customer satisfaction, loyalty and retention.
Experience as a Parts & Service Advisor is an asset and a healthy understanding of automotive or recreational vehicle mechanics is recommended for this position.
Minimum Requirements:
Proven ability to be customer focused and to make sure that all customer needs are fulfilled
Outgoing, friendly personality, superior communication & customer service skills
Previous Parts or Service Advisor experience is an asset
The ability to work in a dynamic team environment
Strong organizational skills and the ability to communicate effectively with both internal and external customers
Valid drivers license and a good driving record
Opening and Closing procedures, book appointments, create work orders and estimates, order parts, handle part returns and warranty claims, daily cash drawer operations
What We Offer:
Competitive compensation wage to be discussed on individual basis, reflecting experience and knowledge
Group health benefits
Training & team development
Parts & service incentives
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
- Receive and log complaints
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