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Develop Strong Relationships with Customer and Continue to develop the Relationship
-Greet customers on the phone or in the dealership, promptly and in a courteous manner
-Address customer questions/needs promptly and professionally
-Schedule appts. based on service calls
-Assist customers in scheduling appointments for routine maintenance and needed repair
Service Experience
-identify service needs of customer vehicle to be serviced upon historical service data
-provide repair and maintenance recommendations
-advise customers of estimated service and repair costs and review details of service/ repair invoice with customer
-explain the nature of the repairs
-determine the progress of the repair/ service orders and inform customer accordingly
-handle all phone inquiries regarding work in progress, appointments and return phone messages promptly
Be Detailed Oriented
-actively maintain the cleanliness of personal and team work spaces
-keep service forms and pricing guides up to date
-Ensure all documentation/paperwork is completed in an accurate and timely manner
Commit to Royal/Honda Brand
-Stay up to date on the training requirements
-Understand and promote service promotions
-Be a champion for delivering excellent service 100% of the time
-Be able to handle stressful situations
Skills
-you must have a valid driver license
-basic computer skills
-math skills
-customer relation skills
-organized and pay attention to detail
Education
-Grade 12 Diploma
-College certificate or additional courses would be an asset
-available to work Monday to Friday and Saturday's
Essential Skills
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Access and process information
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Electronic mail
- Presentation software
- General office equipment
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