This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
About iQmetrix:
With our retail POS and management solutions found in over 20,000 stores, iQmetrixs software is designed to power specialty retailers. From wireless dealers and repair shops to home goods, liquor stores, and everything in between, we support retailers who are focused on delivering a unique, personalized experience to their customers. You can find our offices in across Canada and the U.S. Learn more us at www.iQmetrix.com.
Job Description: iQmetrixs Customer Support team are a group of passionate, detailed and technically driven people. We love solving our customers problems and Creating Great Experiences.
You will:
Be the first point of contact to answer all client queries related to iQmetrixs multi-product platform.
Own the customer experience and work to exceed expectations. Strive to make every interaction a Great Experience.
Always looking for solutions to problems and proposing improvements if something could work better.
The ability to evaluate, troubleshoot, replicate, and escalate issues as required. Over time youll increasingly solve many of these issues on your own.
Work closely with Client Managers and Development Teams on prioritization and communication of defects, hotfixes and any trending issues.
You are:
A people person - you love talking to people on the phone and build a strong rapport with clients.
An empathiser. You connect with clients in a genuine way that lets them know you care about their issues.
A great teammate that can both follow and lead depending on the situation.
Curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
Able to adapt in a fast-paced environment and are willing to embrace change.
Qualifications:
2+ years Customer Service experience, ideally in a software/technology support role.
Type 40+ WPM
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Software Support Specialist)
