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All front desk duties including check in check out, make reservations, opening and closing of shifts. Follow all brand and corporate standards.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Transportation/Travel Information
- Own vehicle
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
- Arrange services required for guests with special needs
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
Work Setting
- Hotel
Business Equipment and Computer Applications
- Computerized reservation system
- Internet browser
- Basic computer skills (will train)