Job Order Detail

Description

Like to Instruct, Travel, Meet People? This Career Has it All

You will be responsible for online and onsite client training and support for our software products. This position will involve travel, primarily to the United States and Canada, but training trips overseas, such as Europe, may occur. When onsite training requires weekend travel, you are compensated with time off in lieu. When not onsite training, you will provide online training and client support from our head office in Saskatoon via telephone and GoToMeeting or RingCentral Meetings.
As a Software Training & Support Specialist, you are a front-line representative of PSI. A successful training experience is important for establishing software use and retaining clients. You will work with our clients monitoring and guiding them through consultation, preparation, installation, training and follow up; as well as providing How To and technical support. This will involve developing excellent working relationships with clients as you help them determine what they want to achieve, implement effective processes, and trouble shoot any issues.

You have:
Excellent communication skills (written & oral), and superior customer service skills
Excellent problem-solving skills and can think on your feet
A current passport and valid drivers license
Knowledge and experience with Windows Operating Systems (Windows 7, 8, 10, Server)
Knowledge of SQL servers and Queries
Knowledge of IIS (Internet Information Services)

You are:
Highly organized and able to manage a schedule of various training & travel requirements
Really good with people  all kinds of people
Comfortable with airplane travel and willing to drive in other locations in Canada and the United States
Able to rent cars in the U.S. and Canada (meeting minimum age requirement of 21)
Proficient with computer applications in general