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~ Customer Service
~ Team Player
~ Taking Customer food and drink orders
~ Taking food out to customers
~Ensure that all orders are accurate and brought to each table in a timely manner
~Suggest appetizers and meals to customers based on the menu and specials
~Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
~Confirm orders with the chefs and bartenders whenever a clarification is requested
~Assist with setting tables and rearranging tables to accommodate larger parties
Food and Beverage Serving Skills
- Advise on menu selections
- Serve food and beverages, general plate service
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Describe menu items including daily specials for customers
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Food and beverage server certification
- Food Safe Certificate
- Serving It Right Certificate
Additional Skills
- Address customers' complaints or concerns
- Set tables
- Replenish condiments and other supplies at tables and serving areas
- Load buspans and trays
- Enforce provincial/territorial liquor legislation and regulations
- Clear and clean tables, trays and chairs
- Balance cash and record sales
- Assist customers with special needs
- Customer service oriented
- Must be of legal age to mix and serve alcoholic beverages
Work Setting
- Restaurant
Own Tools/Equipment
- Uniform
Weight Handling
- Up to 45 kg (100 lbs)
Business Equipment and Computer Applications
- Point-of-sale system