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Looking for Guest Service agents to join our award winning team.
Must be a team player, willing to work all shifts in a 24/7 department. Main shift will be 11pm-7am (night audit shift) but may be put on other shifts if needed. Must be computer literate, able to work with minimal supervision. Must be able to work in a fast paced environment with accuracy and meet high standards, must work well under pressure while delivering a high level of customer service. Must be able to provide a clean criminal record check as FD handles sensitive financial information.
System training provided. Health benefits, international hotel discount and gym membership after completion of probationary period.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Train staff
- Take, cancel and change room reservations
- Supervise other front desk staff
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
- Hospitality industry
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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