Job Order Detail

Description

The Ministry of Social Services, Income Assistance Service Delivery Branch is committed to investing in positive outcomes for clients in the areas of income support and services so clients can regain their financial independence to the best of their ability.
  
Income Assistance workers are empathetic, compassionate, non-judgmental, well-organized collaborators with excellent communication skills who treat all people with dignity, respect, and objectivity. They accept and understand the importance of the clients perspective in a client-friendly approach to case planning, and are flexible when working with clients and their families, and community organizations.

Income Assistance Workers work closely with a diverse clientele to help them maximize their independence, autonomy and quality of life.

You will:
- Work with clients in person and on the phone using various interviewing and supportive counselling techniques;
- Assess needs though a strength-based and solution focused case management model while using the clients own motivations for change and commitment;
- Develop, implement, evaluate, and adjust case plans in collaboration with the client to establish goals and meet diverse needs;
- Determine eligibility for income assistance benefits, and other community referral services/resources;  
- Work jointly with clients, other ministry partners and community organizations to develop mutually agreeable plans with them to help in regaining their financial independence to the best of their ability; and,  
- Be required to work flexible hours that accommodate the needs of the clients and the program. You may also be required to travel.

Typically, the knowledge required for this position is obtained through the completion of a post-secondary education in the human services field. This may include a certification, diploma or degree and relevant experience.