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Work Setting
- Hotel, motel, resort
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Perform light housekeeping and cleaning duties
- Investigate and resolve complaints and claims
- Answer telephone and relay telephone calls and messages
- Follow emergency and safety procedures
- Handle wake-up calls
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Personal Suitability
- Flexibility
- Team player
- Client focus
- Reliability