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Reporting to a Team Lead, the Senior Technical Analyst Technology Adoption is a specialist driving awareness and accelerated adoption of new services and existing service offerings through training, service delivery and knowledge management and technology adoption initiatives. The Senior Technical Analyst is responsible for all aspects of the technology adoption process: analysis, design, training, documentation, communication and reporting. This position works closely with stakeholders and clients across Saskatchewan Polytechnic to identify, develop and support innovative solutions for business needs.
The Senior Technical Analyst is required to maintain an expert level of professional knowledge of new technology. Expert knowledge of service and support environments and the importance of Knowledge Management to provide continuous improvement of process for service support requirements and customer satisfaction is required by this position.
The Senior Technical Analyst works independently on large scale projects and initiatives within a highly complex, enterprise environment requiring understanding of Saskatchewan Polytechnics enterprise applications and business processes. This position serves as a subject matter expert to stakeholders, and also serves as assistance escalation point for other IT Analysts and Support.
By developing and executing technology adoption programs to educate and evolve with rapidly changing technology, the Senior Technical Analyst is instrumental in improving integration of enterprise solutions and enabling enhanced business capability and processes, and improving the quality and efficiency of ITS services.