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Front Desk Agent

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Job Order #: 5702600

NOC: 6435
Employer Name:
Hotel Estevan
Wage/Salary Info:
Dependant upon experience and qualifications
Posted Date:
12-Aug-2019
Location:
ESTEVAN
 
# of Positions:
1
Employment Terms:
Full Time
Education:
GED 12 - General Educational Development
Experience:
No Experience
Apply By:
26-Aug-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Hotel Estevan
Employer Address:
 
134 2ND AVE
ESTEVAN,SK
CANADA
S4A2W6
Contact Name:
Heather Soroko
Contact Phone:
306-634-8585
Contact Email:
estevansuper8@sasktel.net
Employer Website:
super8.com


Description

Looking for a full time front desk agent.

   We are looking for long term employees who are willing to remain employed for at least one calendar year.

  Reporting to the General Manager, the Front Desk Clerk will check guests into and out of the hotel, and will be responsible for operating the switchboard and property management system. The Front Desk Agent will maintain a positive, welcoming demeanor and respond to guest service questions and requests.

Responsibilities include but not limited to:

-Greet customers immediately with a friendly and sincere welcome.
-Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as amenity hours and local attractions
-Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making
-Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
-Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
-Verify and imprint credit cards for authorization using electronic acceptance methods
-Handle cash, make change and balance an assigned house bank
-Post charges to guest rooms and house accounts using the computer
-Promptly answer the switchboard in a friendly, caring and courteous manner ensuring messages are recorded and promptly passed on or voicemail explained/utilized in line with property and company policy
-Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
-Comply with attendance rules and be available to work on a regular basis
-Assist with breakfast

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Work Setting
 - Hotel
Security and Safety
 - Bondable
Business Equipment and Computer Applications
 - Word processing software
 - Spreadsheet software
 - Multi-line switchboard
 - Computerized reservation system
 - Internet browser
 - Basic computer skills (will train)
 - Hotel Soft

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