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Micwil Group of Companies Ltd. is a specialty products distributor which operates in multiple markets including ergonomics. We have a full-time permanent position open for a Customer Service Specialist/Administrative Assistant in Saskatoon. We are looking for individuals seeking a career with a growing company which is expanding its presence in the Canadian market, and offers a challenging dynamic environment that rewards ability, diligence and engagement.
Description:
We are looking for a self-motivated individual seeking an ongoing challenge to join our Team. Roughly half of the duties encompass various administrative tasks including order processing, information quality control, processing returns, filing, and accounts receivable activities. Numeracy and transactional/financial experience is an asset. The successful applicant will also receive training on our wide range of ergonomic products and given the tools to answer inquiries and provide core information to our clients via phone and internet. All staff have the responsibilities of taking inbound calls and online orders and seeking to proactively engage and educate customers on how to use a variety of products and their actual ergonomic benefits. Regular interaction with all staff (Product Specialists, Customer Service Specialists, Returns Personnel, Warehouse Personnel) will be necessary to perform the job effectively. Ongoing quality control regarding product information, pricing and availability on the web site and on internal resources is also integral to this role. Professional communication skills, both written and verbal, are required to effectively convey policies, procedures and requirements along with product usage and applicability.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Critical thinking
- Computer use
- Continuous learning
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