Job Order Detail

Description

Amazing Career Opportunity with Regina's most beautiful hotel! The DoubleTree by Hilton Hotel & Conference Centre is now accepting resumes for a full time Permanent Guest Services Manager.

Reporting to the Director of rooms, front office manager is responsible for overseeing and managing the day to day operations of Front Office Departments. As a key member of the leadership team, will lead to provide exceptional, knowledgeable, personal and dedicated service for our guests and associates.
Duties & Responsibilities:
-Motivate, lead and encourage the entire Rooms team to generate positive results in guest experience, financial goals and associate satisfaction.
-Interview, hire, supervise and counsel Guest Service Agents and Night Auditors in the efficient operation of their respective areas.
-Ensure all new hires have brand training completed in a timely manner
-Ensure union agreement is followed and a sound working relationship with the Union is maintained.
-Includes ongoing training and coaching with Human Resources to ensure disciplinary process and performance management  is consistent and effective  
-Create a CARE service culture in the hotel and maximize the Guest Service Index.  
-Maximize employee engagement through strong leadership and practicing effective HR policies and practices.
-Promote and encourage inter-departmental cooperation and communication to improve customer service and overall satisfaction.
-Completion and review of daily report package.
Manage, maintaining/improving SALT and Revinate scores for Overall Departure, Overall Pre-arrival, Delivery of Cookie, Delivery of Honors benefits and Welcomed as Honors member.
-Manage and maintain Front Desk productivity
Continual review of checklist and modifying as needed
-Implement and maintain Quarterly incentive program for front desk department

Please note, only candidates entitled to work in Canada will be considered. No LMIA