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Thank you.
If you are an experienced Banquet and Events professional, we want to hear from you!
The DoubleTree by Hilton Hotel & Conference Centre is currently recruiting for a FT Supervisor to join our amazing Banquet/Events Team.
The Banquet Supervisor will assist in directing the day to day operations including service and set-up while working closely with the team to ensure 100% accuracy for our clients.
Primary Duties:
-ensure the entire team is delivering exceptional customer service to all guests by acting with a customer comes first attitude at all times
-establish rapport and connect with guests and meeting convenors to ensure their requests are met and event runs smoothly - setting an example for the team and acting as a mentor/leader/coach
-oversee banquet service operations, ensuring all banquet service details are executed as per the Banquet Event Order (BEO)
-communicate areas of opportunities from guests to management in a timely manner
-active liaison between the guests and other associates to ensure outstanding customer service
Working Conditions:
- ability to continuously stand, bend, and lift up to 20lbs unassisted
- fast paced environment, often demanding requiring quick action and thinking on your feet
- weekend and holidays as required candidates should have open availability with limited restrictions.
Required Education & Qualifications:
-grade 12 or equivalent
-min 2-3 years experience in a Food/Beverage role
-valid Serve It Right Certification or provincial equivalent required
-strong communication, leadership and organization with ability to delegate tasks to peers with follow-up and feedback as required
-ability to recognize and correct guest service issues in a courteous and professional manner
Must have open availability to work a variety of shifts and holidays.
Food and Beverage Serving Skills
- Serve food and beverages, formal or French service
- Serve food and beverages, general plate service
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Serving It Right Certificate
Additional Skills
- Train staff
- Supervise other servers and bussing staff
- Set tables
- Replace linen
- Replenish condiments and other supplies at tables and serving areas
- Load buspans and trays
- Clear and clean tables, trays and chairs
- Assist customers with special needs
- Customer service oriented
- Must be of legal age to mix and serve alcoholic beverages
Work Setting
- Hotel
Weight Handling
- Up to 13.5 kg (30 lbs)
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