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Responsibilities: The Technical Analyst will work closely with senior IT staff to:
Maintain, support and troubleshoot Server & Network Infrastructure including - Windows server, VMWare, Exchange server, firewall, SIEM and switches
Work with vendors on evaluating new technology and solutions, and resolving any outstanding incidents and problems with systems already in use
Provide support to end users on a variety of issues
Manage multiple projects including implementation of new hardware and software as required
Design and create a wide range of new customer facing materials using InDesign and Photoshop
Additional responsibilities may include other tasks or projects as required
Qualifications:
Degree or certificate from an approved technical college in a computer-related field such as computer science, information science or management information systems (an equivalent combination of education, training and experience may also be considered)
Minimum 4 years of experience supporting common desktop hardware and software in an enterprise environment
Strong knowledge of Windows Server including install, configuration and maintenance for 2008, 2012 and 2016 server
Strong knowledge of Microsoft SQL and Microsoft Exchange
Broad working knowledge with various firewalls and switches , Network (WAN/LAN/WLAN etc.), SIEM, and Cyber Security
Knowledge of SharePoint, content management systems, Adobe Photoshop and InDesign
Aptitude to recognize and maintain confidentiality and discretion with sensitive and confidential information
Strong analytical, organizational and time-management skills
Strong interpersonal and communication skills
Friendly enthusiastic self-starter and strong team player
Flexible and willing to take on tasks as assigned
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
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