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The DoubleTree by Hilton Hotel & Conference Centre Regina is recruiting a permanent, full-time Guest Services Agent to join our team of customer service professionals!
The successful candidate will have weekend availability and able to work the two scheduled shifts:
Mornings from 7:00 a.m. to 3:30 p.m.
Evenings from 3:00 p.m. to 11:30 p.m.
Main Duties & Responsibilities:
-Respond to requests promptly, efficiently, and courteously during check-in, check-out and throughout the customers' stay.
-Handle guest accounts and maintain cash drawer
-Process reservation/cancellation/modification requests
What we look for in a team member:
-Enthusiastic and dedicated to customer service excellence
-Ability to assist hotel guests in an empathetic and courteous manner at all times
-Strong English communication skills, (verbal and written)
-Have a strong memory to recite company promotions and information during the check-in process
Education & Qualifications:
-Minimum grade 12 or equivalent
-Preference will be given to individuals with previous Front Desk experience in a hotel setting
-Must have proven front-line customer service experience
Working Conditions:
-Able to continuously stand, bend, and lift during entire 8 hour shift
-Adhere to all policies and procedures
-Repetitive computer and telephone use
What we offer:
- Hilton brand GSA training
- Employee Insurance Coverage Plans
- Discounted monthly parking or transit pass
- Discounted employee meals from our incredible Wild Sage Kitchen & Bar
- Employee discounts on all Hilton and SilverBirch hotels globally
- A positive and inclusive work environment and a culture of employee recognition
DoubleTree thanks all applicants for their interest, however only those chosen for an interview will be contacted.
No LMIA provided for opportunity. You must be legally entitled to work in Canada.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Arrange services required for guests with special needs
- Customer service oriented
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Multi-line switchboard
- Database software
- Computerized reservation system
- General office equipment
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