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To answer all telephone inquiries in a timely, friendly and courteous manner, directing caller to appropriate receiver.
Duties:
-Meet and greet all customers
-Answer all inquiries promptly in a courteous manner using Royal Auto Group PFD
-Distribute calls to appropriate person
-Take messages and hand to the appropriate associate
-Record all ins and outs of service staff/ sales and managers
-Check all incoming vehicles and handle all inquiries regarding campaign, OAR,updated emails, completions and information
-Book customer appointments using the PFD in AptTool. Drop off before 7:30 for repair and QL process
-Educate customers on our appointment process, diagnosis, actual billing time etc..
-Collect customers payments and issue receipts
-Coordinate mail management
-Do clerical duties, filing etc..
-Keep customer/coffee area clean. Ensure coffee and condiments are available for customers
-PDI new vehicle into inventory
-Complete follow-up call to ensure survey is complete and customer is satisifed using PFD
-Perform other duties by manager
-Must have a valid driver license
-Hours of Work 8am to 5pm
Essential Skills
- Writing
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Word processing software
- Electronic mail
- Accounting software
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